Knowledge Base - Home
The Knowledge Base contains numerous support references, created by our support professionals who have resolved issues for our customers. It is constantly updated, expanded, and refined to ensure that you have access to the very latest information.
Here you can find a list of available topics or categories to help you find knowledge articles:
Available Categories:
You can drill down over categories hierachy
Activity
Codes Not Working/Syncing
Credit or Billing
Damaged Items
Device(s) Offline
Duplicate User
Eagle Eye
Field Claims
Incorrect Items
Inquiries regarding existing orders
Installation support
Integrations (Non-PMS): Ecobee
Integrations (PMS): Incorrect User Info
Integrations (PMS): Missing Rental Info
Integrations (PMS): Status Mismatch
Issue Not a Defect-CS
Locate Lock Function
Lock Not Waking/Improperly Waking
Login/Activation Issue
Manufacturing Defects
Missing Components
Missing Door
Missing Hardware
Missing or Duplicate Unit
Order completion status
Order shipment status
Paint Claim
Product support
Return Material Authorization (RMA)
Schedules
Site Visit Request
Supporting Documents or information
Troubleshooting
Warranty Claims
Won't Lock/Unlock